Delayed background job processing

Incident Report for Peakon

Resolved

This issue has been resolved since 08:07 UTC. We continue to investigate the root cause and put in place changes to ensure this does not repeat.

Posted Jan 24, 2019 - 10:57 CET

Identified

We have identified an issue with an underlying database index affecting a limited number of queries. We are now processing background jobs at a reduced rate and monitoring performance.

Posted Jan 24, 2019 - 08:18 CET

Investigating

We are seeing increased response time from our primary database, and are stopping processing of background jobs while we investigate the issue. This will delay the delivery of emails and real time notifications.

Posted Jan 24, 2019 - 07:52 CET

This incident affected: Integrations (Slack Integration) and API.