SMS delivery issue

Incident Report for Peakon

Resolved

The issue has been resolved and the backlog of SMSs have now been successfully sent.

Posted Mar 31, 2019 - 18:53 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2019 - 13:04 CEST

Identified

We have been experiencing an issue delivering SMSs this morning, causing some employees to not receive their survey/reminder SMSs. We have identified the issue and taken action to avoid it happening again. We are also working on a fix to resend the SMSs that weren’t delivered as expected.

Posted Mar 31, 2019 - 09:41 CEST