Brief unavailability of core systems

Incident Report for Peakon

Resolved

We have increased memory capacity on the gateway servers and added additional monitoring around those servers to prevent this from occurring again.
Posted Aug 15, 2018 - 09:19 CEST

Update

We are continuing to monitor for any further issues.
Posted Aug 14, 2018 - 19:53 CEST

Monitoring

Availability has been restored for the system.

We have identified the root cause as a memory issue on a gateway server. The standby server was automatically used and the problematic server recovered automatically.

We are investigating a permanent fix to this issue.
Posted Aug 14, 2018 - 13:58 CEST

Identified

The system was briefly unavailable as a service crashed. We are investigating the root cause.
Posted Aug 14, 2018 - 13:49 CEST
This incident affected: Dashboard, Survey, and API.
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