We have increased memory capacity on the gateway servers and added additional monitoring around those servers to prevent this from occurring again.
Posted about 1 year ago. Aug 15, 2018 - 09:19 CEST
Update
We are continuing to monitor for any further issues.
Posted about 1 year ago. Aug 14, 2018 - 19:53 CEST
Monitoring
Availability has been restored for the system.
We have identified the root cause as a memory issue on a gateway server. The standby server was automatically used and the problematic server recovered automatically.
We are investigating a permanent fix to this issue.
Posted about 1 year ago. Aug 14, 2018 - 13:58 CEST
Identified
The system was briefly unavailable as a service crashed. We are investigating the root cause.
Posted about 1 year ago. Aug 14, 2018 - 13:49 CEST
This incident affected: Dashboard, Survey, and API.