All systems are now back to operating as normal.

The web applications are now operating normally. Background jobs are still being processed at a reduced rate.

We are continuing to investigate this issue.

We have identified the root cause to be a slow database query, and will be looking at ways to improve performance. Meanwhile, we are processing background jobs, including email sending, at a reduced rate. Error levels have now returned to normal and we are monitoring the situation closely.

We are seeing an increased error rate for the Peakon dashboard and survey applications due to high database load. We are investigating to find the root cause of the issue.