Elevated error levels on survey and dashboard

Incident Report for Peakon

Resolved

We have identified the root cause to be a temporary spike of requests. The web applications are now operating normally. We will investigate how to better handle these spikes for the long-term.

Posted Mar 27, 2020 - 12:16 CET

Update

We are continuing to monitor for any further issues.

Posted Mar 27, 2020 - 10:02 CET

Monitoring

The increased error rate has returned to normal. We are investigating a fix for the underlying issues we have found and will continue to monitor the situation.

Posted Mar 27, 2020 - 10:02 CET

Investigating

We are seeing an increased error rate for the Peakon dashboard and survey applications. We are investigating to find the root cause of the issue

Posted Mar 27, 2020 - 09:18 CET

This incident affected: Dashboard, Survey, and API.